Get in Touch
Let's Talk About Your Hospital
Book a free demo, ask a question, or get a custom quote. Our team responds within a few hours usually faster.
Contact Details
Reach us through any of the channels below. We're here to help.
WhatsApp (Fastest)
Phone
Email
Technical Support
Business Hours
Mon – Fri: 8am – 6pm EAT
Sat: 9am – 1pm EAT
Sat: 9am – 1pm EAT
Average Response Time
Under 2 Hours
During business hours
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Our Offices
Find Us in Kenya
We have presence in major cities to support our clients on the ground.
Mombasa
Head Office
Off Ukunda Road, Mombasa
P.O. Box 80100
Mon–Fri 8am–6pm, Sat 9am–1pm
Nairobi
Coming Soon
Opening soon
Kisumu
Coming Soon
Opening soon
Nakuru
Coming Soon
Opening soon
Common Questions
Frequently Asked Questions
Quick answers before you reach out.
How long does setup take?
Most facilities are live within 1–3 business days. Basic setup (OPD, billing, pharmacy) takes one day. Full implementation including Lab, Radiology, and SHA claims integration takes 2–3 days.
Is there a free trial?
Yes we offer a 14-day free trial with full access. No credit card required. Book a demo and we'll set up your trial environment immediately.
Does it work offline?
Core functions (patient registration, OPD, billing, pharmacy) work in offline mode. Data syncs automatically when the connection is restored. SHA claims require internet.
How is data backed up?
Hosted plans are backed up automatically every 6 hours to encrypted cloud storage. On-premise clients get daily backup scripts included in the setup package.
What happens if SHA changes their API?
We maintain the SHA/FHIR integration and push updates within 48 hours of any API change at no extra cost to clients on active subscriptions.
Can I migrate from another HMS?
Yes. We have migration tools for most common HMS systems used in Kenya. Patient records, billing history, and lab results can be imported. Contact us for a migration assessment.
Is there training included?
All plans include free initial training for your staff. We offer on-site training in Nairobi, Mombasa, and Kisumu, plus online sessions. See our Training page for details.
What support do I get?
Starter: email & WhatsApp during business hours. Professional: priority support + phone. Enterprise: dedicated support manager + SLA guarantee.