1. Acceptance of Terms
By subscribing to or using Tech Nexus HMS, you agree to these Terms of Service. If you do not agree, do not access the software. These terms form a binding agreement between your facility and Tech Nexus.
2. Service Description
Tech Nexus provides a cloud-based Hospital Management System accessible via web browser. Features are determined by your selected subscription plan. We reserve the right to update features with reasonable notice.
3. Payment & Subscription
Subscriptions are billed monthly or annually in KES. Payment is due within 7 days of invoice. Unpaid accounts will be suspended after 14 days. Annual subscriptions are non-refundable after the first 30 days.
4. Data Ownership
You retain full ownership of all patient and facility data entered into the system. Upon subscription termination, you may request a full data export (CSV/JSON) within 30 days at no charge.
5. Acceptable Use
You agree not to use the system to store false patient records, commit insurance fraud, or violate any Kenyan law or healthcare regulation. Misuse will result in immediate account termination and may be reported to relevant authorities.
6. Uptime & SLA
We target 99.9% uptime. Planned maintenance is communicated 24 hours in advance. Unplanned downtime exceeding 4 hours per month may be compensated with subscription credit at our discretion.
7. Limitation of Liability
Tech Nexus is not liable for clinical decisions made using HMS data. The system is a tool to support, not replace, professional clinical judgment. Our maximum liability is limited to fees paid in the preceding 3 months.
8. Governing Law
These terms are governed by the laws of Kenya. Any disputes shall be resolved through the courts of Nairobi, Kenya.